FREE SHIPPING ON ALL U.S. ORDERS $150+

FAQ

General Questions

Q: What does Outerdress sell?
A: We specialize in stylish mini dresses for women, offering a variety of designs for casual, party, or special occasions. All products are available on our website, outerdress.store.

Q: Where do you ship?
A: We currently ship to the United Kingdom and the United States. International shipping outside these regions is not available unless specified during promotional events.

Q: How can I contact Outerdress?
A: Reach us via email at contact@outerdress.store or by mail at Tunworth Road, Basingstoke, RG25 2LU, UK. We aim to respond within 24-48 hours.

Ordering and Payments

Q: How do I place an order?
A: Browse our mini dress collection on outerdress.store, select your size and style, add to cart, and proceed to checkout. Provide your shipping and payment details to complete the order.

Q: What payment methods do you accept?
A: We accept payments via secure third-party processors like Stripe and PayPal, including credit/debit cards and other methods available at checkout. Payments are in GBP for UK customers and USD for USA customers.

Q: Can I change or cancel my order?
A: Once an order is placed, modifications may not be possible. Contact us immediately at contact@outerdress.store to request changes. Cancellations are subject to our discretion and may incur a fee if the order has been processed.

Shipping

Q: How much does shipping cost?
A:

  • UK: Standard shipping is £4.99 (3-5 business days); Express is £9.99 (1-2 business days). Free standard shipping on orders over £50.
  • USA: Standard shipping is $7.99 (5-10 business days); Express is $19.99 (2-4 business days). Free standard shipping on orders over $100.
    Costs are shown at checkout.

Q: How long does delivery take?
A:

  • UK: 3-5 business days (Standard) or 1-2 business days (Express) after processing.
  • USA: 5-10 business days (Standard) or 2-4 business days (Express) after processing.
    Processing takes 1-2 business days.

Q: Do you provide tracking information?
A: Yes, you’ll receive a tracking number via email once your order ships. Contact us at contact@outerdress.store if you don’t receive it.

Q: What if my order is lost or damaged during shipping?
A: Contact us within 7 days of the expected delivery date at contact@outerdress.store with your order details. We’ll work with the carrier to resolve the issue and may offer a replacement or refund.

Returns and Refunds

Q: What is your return policy?
A:

  • UK: Returns within 14 days of receipt.
  • USA: Returns within 30 days of receipt.
    Items must be unused, in original condition, with tags and packaging. Customers cover return shipping unless the item is faulty, damaged, or incorrect. See our Return and Refund Policy for details.

Q: How do I return a mini dress?
A: Email contact@outerdress.store with your order number and reason for return. We’ll provide instructions. Ship returns to: Outerdress, Tunworth Road, Basingstoke, RG25 2LU, UK.

Q: Can I exchange a mini dress?
A:

  • UK: We don’t offer direct exchanges. Place a new order and return the original item for a refund.
  • USA: Exchanges for a different size of the same mini dress are possible, subject to availability. Contact us to initiate.
    Customers cover return shipping unless the item is faulty.

Q: How long does it take to process a refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method, excluding original shipping fees.

Product and Sizing

Q: How do I know which size to order?
A: Refer to our size chart on each mini dress product page. Measurements are provided in both UK and US sizing. If you’re unsure, email us at contact@outerdress.store for guidance.

Q: Are your mini dresses true to size?
A: Our dresses are designed to align with standard UK and US sizing. However, fit may vary due to style or fabric. Check the product description and size chart, or contact us for assistance.

Q: What if I receive a faulty or incorrect item?
A: Contact us at contact@outerdress.store within 7 days of receipt with photos and details of the issue (e.g., broken zipper, wrong dress). We’ll provide a prepaid return label and offer a refund or replacement, based on availability.

Privacy and Account

Q: How do you protect my personal information?
A: We use SSL encryption, secure payment gateways, and strict data protection measures to safeguard your information. See our Privacy Policy for details.

Q: Do I need an account to shop?
A: No, you can checkout as a guest. Creating an account allows you to save your details and track orders easily “

Q: How can I unsubscribe from marketing emails?
A: Click the “unsubscribe” link in any marketing email, or contact us at contact@outerdress.store to opt out.

Other

Q: Do you offer discounts or promotions?
A: Yes, we occasionally offer promotions. Sign up for our newsletter at outerdress.store or follow our social media for updates. Discounts are subject to terms and may not apply to “Final Sale” items.

Q: What if I have a complaint?
A: Email us at contact@outerdress.store with details, and we’ll aim to resolve your issue promptly. UK customers can also use the EU Online Dispute Resolution platform (http://ec.europa.eu/odr).

Q: Can I sell Outerdress products elsewhere?
A: No, our products are exclusive to outerdress.store. Unauthorized resale is prohibited under our Terms of Service.

If your question isn’t answered here, please reach out to us at contact@outerdress.store or Tunworth Road, Basingstoke, RG25 2LU, UK. We’re here to help!